Product: Southeast Toyota Finance Customer Care Clear all filters (0 of 29 reviews match)
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Southeast Toyota Finance - Never answers phone

Why have a number listed to contact you all of we’re having issues and you not answer?! I’ve been on hold for 2 hours. Is there really a customer service department??
1.0
Details
Customer service
Product
Southeast Toyota Finance Customer Care
#1328339
The representatives and supervisors at Southeast Toyota Finance were so rude and unaccommodating that I will never deal with Toyota again in my life. I never want to own another Toyota let alone ever have to deal with this company. It was definately emotially damaging...
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1.6
Product
Southeast Toyota Finance Customer Care
#1322722
The communication sucks at this company. They need a class on how to communicate with each other.
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We appreciate you sharing your experience with us. We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism.Yo...

Product
Southeast Toyota Finance Customer Care
#1244424
Germain toyota preys on people who have gone through Irma traumatized a totaled car in a flood.Only to traumatize me again. Finding my car battery went 2015 Toyota corolla 21,000 mileage approx when I bought it. Is so badly upside down can't sell it. Approximately 3000...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We are sorry to hear about your experience. If you would like to discuss this further, please provide a contact telephone number or contact us at the number below.Thank you,So...

Anonymous
Roger

This is one of the most bizarre gripes I've ever read here.Incoherent, rambling, lacking information but packed with emotion.You're teaching children ?Heaven help them and civ...

Product
Southeast Toyota Finance Customer Care
#1195565
Been on the phone since 10:30 this morning, asking why my balance of $0.00 three weeks ago is now at $1,208 saying i'm 51 days on being late.Refinanced through Navy Federal in December, everything was was good even got a pay off letter in the mail. Already making...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. Please provide a telephone number or contact us at the number below.Th...

Product
Southeast Toyota Finance Customer Care
I didn't like
  • Complete and utter lack of customer support
  • There lack of honesty
  • Poor customer relations
#1186493
The minute you get a live representative they ask in a very curt unwelcoming way how they may help you.With disgust in there voice and a tone as if you are bugging them the continue to ask questions. I was even told I wasted 3 minutes while I was on the phone while I...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We are concerned and sorry to hear of your experience. In the future, if you consider discussing your experience, please contact us at the number below.Thank YouSoutheast Toyo...

1.0
Product
Southeast Toyota Finance Customer Care
I didn't like
  • Anything i experienced on the phone your representatives
#1139724
Toyota stopped sending me my paper statement without my consent as of July,15,2017.i sent an email to them on August,14,2017.They said they would correct this matter in 4-7 business days.So far it's never happened.I have tried to call customer service.The recording...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We are sorry to hear of your experience and welcome the opportunity to discuss concerns or questions. A representative will contact you in regards to your account. Thank YouS...

Product
Southeast Toyota Finance Customer Care
I liked
  • Frustrating
#1130627
I normally receive a billing statement at least 10 days before the due date.What the *** happened? I have waited and waited and no statement.. Can't you all pick up a phone and tell me that you can't explain your lack of action or do you not care that this note...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss yourconcerns. A representative will contact you regarding your experience.Thank you,S...

Product
Southeast Toyota Finance Customer Care
#1115448
Been with SETF for 2 years now.I was making on time payments. I fell behind on payments. They say I'm 85 days past due which is 3 months to them. I thought 90 days equals 3 months. My phone broke that was associated with my account so I gave them an alternate number to...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. Please provide a telephone number or contact us at the number below.T...

Anonymous
Anonymous

Pathetic excuses for being behind. Prepare to walk or ride a bicycle.

1.0
Product
Southeast Toyota Finance Customer Care
#1093621
I know I became defaulted in my payment.I fell into hard times. I did not have a phone in order to contact about my payment. I do not blame anyone else but myself for the payment falling behind. My car was reposed. I was never sent any sort of documentation of where my...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. A representative will contact you regarding your experience.Thank you...

Anonymous
Anonymous

Just wait: you will be getting more notices to pay fees and deficiencies. You are in for a very bad time.

2.6
Product
Southeast Toyota Finance Customer Care
I didn't like
  • Very poor customer service
  • There lack of honesty
  • No help offered
#1067830