Update by user May 10
I will definitely never buy a car through SETF for the rest of my life. Right now, I am not even sure if I will ever buy a Toyota again.
This was my first brand new car. By the way I was looking at a 2018 Toyota 4Runner at Atlanta Toyota, but decided to hold off.
Now I am glad I didn't buy another vehicle through SETF. I will ensure that everyone knows about your shady business practices.
Original review posted by user May 09
I leased a 2015 Toyota Camry SE and kept it for 39 month(Extended lease for 3 months). I always made all lease payments on time and took the car to the Toyota dealership (35 miles away) for all the regular maintenance.
When I returned the car last month, it was in great shape. Only some hairline scratches on exterior due to normal wear but no dents/damage etc. The interior was in brand new condition. I have attached the pictures as evidence.
Now I am shocked to see the $978 bill for excess wear and tear. I have been trying to contact them at 800-686-3494, but no one is taking the call even after 30 minutes of hold. My question to SETF is, do you expect a car to be in brand new condition after almost three and a half years? No one leases a car to just park it in their garage.
When a car is driven it gets normal wear and tear.
Do you classify all regular wear as "excess wear and use." I have paid you lease payments totaling $9,945 in 39 months, which is well enough to cover the depreciation on the vehicle.
Please have some common sense and waive this bill for $978. My number is 770-256-8297
Reason of review: Poor customer service.
Monetary Loss: $978.
Preferred solution: Price reduction.
I liked: Product.
I didn't like: Lack of compassion, Being ignored by setf, Payment center, Complete and utter lack of customer support.