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I work full time and I'm also a full time college student. I had been receiving calls from Toyota about my past due balance and was trying to get someone to work with me. During the Hurricane in Oct., I had to help my family with finances. Despite me trying to set up a...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We do attempt to make contact with our customers in order to offer solutions to help resolve the account status. We are sorry for your circumstances. We do understand certain...

3.0
I didn't like
  • Very poor customer service
#949787
They are very dishonest take a lot off fees and when to honor the agreement they come up with other excuses very dishonest alone with Toyota over price cars marked up more than double in pricing charging import and export fees on used cars . This should be a control on...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about your experience. I would be happy to go over any questions or concerns that you may have regarding your account with SETF. We appreciate your business...

Not enough Spanish speaking agents
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about your experience you had. We would appreciate your feedback regarding your experience. Our customers are important to us, any feedback provided allows ...

1.4
#937001
Very dishonest not a very good company and over charge on their cars and loan is upside down you own more that what the car is worth the car industries needs to be control by some law and restrictions they screwing the customer no honest one as yet
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about your experience you had. I would be happy to go over any questions or concerns that you may have regarding your account with Southeast Toyota Finance....

My car was totaled. I was reassured by representative LaShonda that the dedictible would be covered also by gap insurance as long as my account payments were up to date. Then after the payment from my insurance company was submitted to Southeast Toyota. I recieved...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about the experience you had. I would be happy to review your account and go over any questions you may have in reference to the Total Loss process. Please ...

Southeast Toyota is a awful company to do business for..they think no one should ever get behind on payments. they are the hardest company to work for. I have tried even tried to refinance and they don't offer any that - which i think is very *** on the behalf. They...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We have attempted to make contact with you to discuss your concerns. However, have been unsuccessful. If you would like to discuss this further, please feel free to contact us...

I didn't like
  • Awful to deal with
#919288
After paying off a 2011 Camry in March 2016, We have yet to receive a title for our car. NCDMV tag office tells me my only recourse is to pay a 25.00 fee for a duplicate title. When I showed them the Release of Lien, they said they had never seen this situation! When...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about your experience. You are welcome to contact me directly to discuss your title. Our customers are important to us, so we appreciate every opportunity t...

So far I'm sitting on hold for 24 minutes with no one to help me. These crooks have overcharged my mom for tire rash??? She traded in a 2014 Toyota Carolla with 6,000 miles and they brow beat her to do it so they could get her to take a 1 year old car off their lot. ...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I would be happy to go over any questions or concerns that you or your mother may have regarding the 2014 Toyota Corolla. Please feel free to contact me directly at your conv...

#900914
WHAT THE HELM KIND OF MORONS LOSE TWO SETS IF LEASE TURN-IN PAPER WORK? ONE MAILED, THE OTHER FAXED AND YOU STILL TELL ME TOU DONT HAVE THE PROPER PAPERWORK? ARE TOU KIDDING ME? YET YOU STILL WERE ABLE TO KNOW I TUENED IN MY CAR SINCE YOU BIKKED ME? WHAT KIND IF...
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Anonymous
Anonymous

They are crooks

SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I would be happy to go over any questions or concerns that you may have regarding the lease turn in process. We appreciate our customer's feedback. Please contact me at 800-2...

Hugely inflated "wear and use charges" for my car which, when we turned it in, the dealer told us looked "brand new" and said "it looks like you never even drove it". Then we get an invoice for over $1,500 with the reminder that we can re-lease and have charges...
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Anonymous
Anonymous

Lawsuit

SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about your experience. I attempted to contact you to discuss further, but was unsuccessful. If you need additional assistance please contact me at your earl...

1.0
I didn't like
  • Buyer beware
#883906