Southeast Toyota Finance
Southeast Toyota Finance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Southeast Toyota Finance has 1.6 star rating based on 188 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Frustrating, Making payments is easy, Product.
Cons: Customer service, There lack of honesty, Awful to deal with.Recent recommendations regarding this business are as follows: "refuse to get financing from this company", "Don’t use this company for any reason! Beware!", "Stay away from Southeast Toyota Finance", "Why do cars have to be computers instead of cars", "I do not recommend that you negotiate with Southeast Toyota Finance.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Southeast Toyota Finance has 1.6 star rating based on 188 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Frustrating, Making payments is easy, Product.
Cons: Customer service, There lack of honesty, Awful to deal with.Recent recommendations regarding this business are as follows: "refuse to get financing from this company", "Don’t use this company for any reason! Beware!", "Stay away from Southeast Toyota Finance", "Why do cars have to be computers instead of cars", "I do not recommend that you negotiate with Southeast Toyota Finance.".
Most users want Southeast Toyota Finance to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Southeast Toyota Finance Reviews
"Lack of clear communication, customer service quality"
Lack of clear communication: confusion about payment status, confusion about account information. Customer service quality: negative interactions, including...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lack of clear communication, customer service quality
Lack of clear communication: confusion about payment status, confusion about account information.
Customer service quality: negative interactions, including rudeness and a lack of understanding.
- See my review
Preferred solution: Inform other customers
User's recommendation: refuse to get financing from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBig issues with online payments
If I could give 0 stars, I would. Multiple times they have returned my payments, for no good reason and without notice.
I have plenty of funds to cover the note. I didnt notice until it was too late once and they hit me with a 30 day late notice on my credit report. *** when I paid well on time. My bank said they did not reject the payment, it was on Southeast Toyotas end.
It shouldnt be this frustrating to pay your car note. Customer service is quick to harass you if youre one day late but dont dare call when they happen to not want to take your payment for whatever reason. I had to argue that I even called and made payment over the phone with issues as well. They had to research and find my phone call before they fixed it all but by then it was 45 days late.
No way I was paying my car note twice! Total *** company and I wished I had a choice in who I went through with financing because Id never pick these buffoons.
Preferred solution: My credit reporting reversed
User's recommendation: Don’t use this company for any reason! Beware!
" I didnt notice until it was too late", so pay more attention. You own this one.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaying for this Financier's Mistakes.
You'll have to resolve any issues yourself, if you purchase through TOYOTA FINANCE.
In October 2024, I bought a RAV 4 from the same year. I subsequently moved to Pennsylvania, and on April 17, I called Toyota Finance to request that they send the title to this state for proper registration.
That same day, I made the same call to SunCoast Credit Union, with whom I financed my Dodge Grand Caravan.
On May 1, the title for my Dodge Grand Caravan arrived in Pennsylvania, sent by SunCoast Credit Union, and I was able to register it on May 5.
As of today, May 22nd, and after making numerous calls and sending the title request letter several times, with the complete Pennsylvania DMV information,I still haven't been able to resolve the chain of procedures and, above all, the inconveniences I've had getting Toyota Finance to send the title to Pennsylvania.
Today, I received a call informing me that I must send a legal document clarifying the error THEY made, including the incorrect entry of my first and last name on the Contract and the Title Deed.
In other words, I'm paying for the consequences of your mistakes until the end!!!
In other hand, on past November 2024, I received a call from Toyota Finance informing me that the first monthly payment on my RAV 4 was 48 hours overdue. (This didn't happen again after I included the monthly payment set aside for my bank account starting the following month.)
That is, I received a reminder call 48 hours after the first payment due date, and I've been waiting 36 days (and counting, because the issue hasn't been resolved yet) to receive the title in Pennsylvania for registration...and I must resolve an error you made!!!
Think about it...
User's recommendation: I do not recommend that you negotiate with Southeast Toyota Finance.
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-**** so that we may further discuss your concerns.
Miami, Florida
Title
My payment to buy my lease out was sent on June 3rd today is the 26th of June. The title company has received nothing from Southeast Toyota. Do not pay your lease off through Southeast Toyota pay it off through the dealer or place of purchase..
User's recommendation: Stay away from Southeast Toyota Finance
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-80*-***-**** so that we may further discuss your concerns.
New York, New York
Cannot Create Account, so cannot get help
Bought a new toyota hybrid. Cannot create an account as system will not allow my to enter my email.
Tried daily for 2 weeks. If you cannot log in, there is no way to contact them. Every method requires log in Asked salesguy for phone number and ha gave me the wrong one. Impossible to get anything done...make payments or resolve problems.
Very sorry about this purchase. Biggest car problem is no volume on GPS!
No way to get help and lost in new area all the time. Now scared to drive.
User's recommendation: Why do cars have to be computers instead of cars
Dallas, Georgia
Bad service and hidden fees
My car got totaled, i reported it online and 4 months later i get a call from them saying a owe late fees. I was never told i had to make a payment after i reported my car as a loss and when i called they just brush me off.
if you buy a toyota dont finance it with southeast toyota finance. Bunch of scammers with bad customer service.
User's recommendation: DON'T FINANCE WITH THESE PEOPLE
Typical. Hidden fees, my *** You didn't bother to read any of your documentation.
Terrible Customer Service
Tried calling customer service to ask a simple question and rather than listen to my question the rude lady on the other end only kept repeating the same question as if it was the only phrase she knew in English which was, "If you want to make payment I need account number." Funny thing is my question had nothing to do with my account.
User's recommendation: avoid SETF customer service if at all possible
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 888-688-**** so that we may further discuss your concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation please call me
Wanted information about account. Could not find out anything. Could not talk to someone when automated system was not working properly.
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 888-688-**** so that we may further discuss your concerns.
Inquire about a repossession
I help my neice purchase a car and was giving her the money every month to help make the payment and just heard she let the car got repossessed and I am checking to see if it is still available
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 888-688-**** so that we may further discuss your concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful customer service
I have recently fallen behind due to job loss in the past couple of months, and I have been talking to a few different representatives who tend to yell at me and belittle me during this difficult time. I am furious because of the way I have been treated by you all. I am paying my bill and I think it is very unprofessional to treat customers as if they have never paid a bill in their account.
Right, sure! Just like Drill Instructors, they are "yelling" at you.
Everybody in the office has to stop working because of all the "yelling". Somebody calls Security and Police because all the "yelling" could mean violence is about to happen!
What a bunch of industrial strength internet style exaggeration probably from a membet of the sorry, brainless current generation. Very, very impressive!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Report of death/payoff/car title
As of 8/31/2024, have not received refund for draft they took after payoff.
Company fixed the issue and I have been provided with apology. SE Toyota sent the title to my deceased mother's address on July 16, even though I had called multiple times asking for the title to be sent to me.
I found this out when I called on August 8. Now, the issue is they drafted my mom's checking account for the monthly payment, after the car was paid off and after the car title was sent to my deceased mother's address.
Now, they want to send a check for an amount less than what they drafted. Why don't they just credit it back to her account?
When I followed up on the 17th, I was told it takes 24 - 48 hours to upload information. I called back on the 19th. Was told the same thing - to call back on Monday. I called back today, 7/22,and was told they had started uploading the documentation, but had not completed and to call back AGAIN tomorrow.
It doesn't take that long to update documents. I know - I do it frequently. I don't enjoy waiting 20 - 30 minutes and going through all the prompts of an automated answering service. I can only imagine how the clients where I work would take this kind of service.
It's stressful and unnecessary.
It's hard enough losing a parent and then having to jump through hoops to TRY to get information. I'd rather have a root canal.
User's recommendation: Get your loan somewhere local.
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 888-688-**** so that we may further discuss your concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Illegal identity theft repossession
They stole my car, failed to communicate with me,made up false lies that it was 45 days late and then 400 or more days late. SETF didn't give me an opportunity make a payment after I sent them advance payments covering over 24 months.
They breached the contract by demanding a payoff.
Clearly,they were operating on orders from Dekalb County School District and their attorneys. Each time a motion is due or court deadline,they do things badly against me.
I spoke with one representative that said they don't send out alerts and I found out that was a lie. This agent said my vehicle was over one hundred days late.
Not true! They received over 90% of payoff accounting for twenty-four months plus. This is more of their retaliation by Dekalb and their gangsters' affiliates getting into my business. They are jealous haters because I don't f-with them.
Per the contract, they are supposed to contact me but I was not over one hundred days. Again, they are watching my personal business and allowing the "gangster affiliates to f-with my junk!
I still have not agreed to anyone viewing, making changes, or doing anything else with my account.
I suspect identity theft. Go somewhere else.
This company received advanced payments and repossessed out of retaliation.
- Easy
- Allow others to access your account on an unborn gangster network
Preferred solution: Full refund
User's recommendation: Be aware Gangsters work there
Completely sweet person and always pay bills on time. This is an innocent teacher in civil litigation and being gaslit by these employees!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Customer Service
I called customer service this morning. The representative was nice at first.
She asked to place Mr on a brief hold. Once she got back on the phone is became rude and begin to rush me off of the phone! I asked to speak with her supervisor and she refused to let me speak with anyone.
She simply stated that she had already spoke with her supervisor. I was left with unanswered questions and and unresolved issue.
User's recommendation: DO NOT FINANCE WITH SOUTHEASTERN TOYOTA FINANCE COMPANY
No, do what YOU promised to do...make payments on time, every time!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTurned in my lease, still received a bill
SETF seems to think I still have the leased vehicle even though I turned it in and followed every step of their process perfectly. They can't even confirm what I owe when I call.
Is it the $366 disposition fee (I paid it), is it a $494 fee (they don't know what that is), is it the $503 monthly fee (I paid all 36 payments)? They won't ground the vehicle and close out my account so now I'm left with late fees hanging over my head. The vehicle was returned in perfect condition and 12,000 miles under the 36k lease.
SETF - Why won't you close the account? I held up my end of the lease contract now you hold up yours!
- Can provide you a car
- No resale bad lease end experience
Preferred solution: Apology
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-80*-***-**** so that we may further discuss your concerns.
Doylestown, Pennsylvania
I paid for the car cash yet they still make clerical error to have lien on my vehicle.
I bought a car cash, yet they put a lien on my vehicle by accident.
The automated phone number is horrible, they keep asking me for a loan number in which I do not have.
I ended up contacting their parent's company at JM Family Enterprise, so that someone will reach out to me.
Finally got the issue resolved, but then they sent title to the wrong address. I literally have to fly back to across the country to the DMV to do a duplicate title.
I love Toyota car, but I am not happy with this finance company who handling vehicle documentations. Made too many mistakes.
User's recommendation: If you buy a Toyota car, make sure to not buy within Southeast US dealership or you will ended up having to deal with them even if you do not finance through them.
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 888-688-**** so that we may further discuss your concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong payoff.
I had a 36 month lease. Then, I extended it to 39 months.
I bought the car from Toyota at the end of the lease in March of 2024. However, they charged me for a 40th payment in my payoff amount. These people insist I had a payment due in April of 2024, but I owned the car in April of 2024! These people are so incredibly stupid; they can't add 36+3 and get 39!
They insist I had a 40th payment. This is the last time I will ever buy another Toyota!
- Crooked and incompetent people
Preferred solution: My $505 back for the over payment on the Camry I just bought. I bought it at the end of a 39 month lease but they charged me a 40th payment in my payoff!
User's recommendation: Never even deal with Southeast Toyota Finance!
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 888-688-**** so that we may further discuss your concerns.
About
, , , ,
SouthEast Toyota Finance is an operating division of World Omni Financial Corp., which was established in 1981 as the first import automotive captive finance company in the United States. The company offers financing to Toyota dealers and consumers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company is considered to be among leading providers of retail and lease financing for new Toyota purchases within its operating footprint, consistently ranking at the top of its class in market share and dealer satisfaction. The company offers innovative finance programs including retail and lease programs, loyalty programs, college graduate and military rebate programs, and it has commitment to strong dealer relationships and customer service. The company's portfolio of dealer loans includes inventory financing, as well as working capital, real estate and construction loans.
Besides, SouthEast Toyota Finance provides many special offers such as Toyota Graduate program that offers flexible auto financing for college graduates.
Southeast Toyota Finance is ranked 651 out of 5529 in Financial Services category
Brands Related to Southeast Toyota Finance
World Omni Financial
“I have a check from Blue fire Insurance company and it has my name my husband name and you all name and...“
Jim Moran And Associates
“Paid this company diligently for four years, my daughter has a car accident a nearly fatal one. My...“
Datascan Field Services
“Data Scan Inspector came to inspect the car, his attire was deplorable I honestly thought that he was a...“
JM Lexus
“Was given a price for a new Lexus LC 500 convertible by a JM Lexus employee. When we got to the...“
Companies Similar to Southeast Toyota Finance
Toyota Financial
“My payment was supposed to be towards my principle , now I find out it was not sent towards my...“
Lexus Financial Services
“I have paid too much and still theres been a lot much to be done. Please pick up the car at 9200 South...“
Nissan Motor Acceptance C...
“Firstly, I didn't have any issues with the dealership itself, besides them being a little on the pushy...“
Kia Motors Finance
“Had asked for 2 month referral was told yes, called back to say I did not receive any thing to sign was...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
In other words: You signed a contract to make on time payments. YOU failed to do that. Now YOU can't stand the consequences you caused and its all their fault, right?
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-**** so that we may further discuss your concerns.