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I paid off my toyota rav 4 after 2 months of leasing it and for some mysterious reason, after multiple phone calls to South East Toyota Finance, they claim that they released the lien on the car so I can have my title mailed to me, but they haven't. Each and everytime I call the state, they tell me there is still a lien on the car.

They are incompetent and making everything complicated and their customer service is unable to help me. I paid off a car and somehow can't own the title due to their incompetence. Everytime I call they tell me that they can't help me and they did what they had to do, which they clearly didn't.

I am currently on the phone with them and the lady is just letting me know that my account is closed, and that I paid the car off and they are done with me, so I have to deal with the state. The state tell me they can't send me a title.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: 190 Jim Moran Blvd, Deerfield Beach, FL 33442, USA

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