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Been with SETF for 2 years now. I was making on time payments. I fell behind on payments. They say I'm 85 days past due which is 3 months to them. I thought 90 days equals 3 months. My phone broke that was associated with my account so I gave them an alternate number...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. Please provide a telephone number or contact us at the number below.T...

Anonymous
Anonymous

Pathetic excuses for being behind. Prepare to walk or ride a bicycle.

1.0
#1093621
7 27 2017!engine light came on Had to drive 50 miles out of way to Cookeville Tn. Vehicle wasn't fixed part had to be ordered. Phillips Toyota in Leesburg Fl sold lease and explained if anything went wrong and couldn't be fixed Toyota would provide a loaner Well...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We are sorry to hear about this incident. To better serve you, please contact us at 1-800-686-3494.Thank you,Southeast Toyota Finance

1.4
#1080329
I would never suggest and would urge anyone thinking about financing their car with Southeast Toyota not to. They are a horrible company and show absolutely no loyalty to their customers (I was a customer with them for 3 years was never late on any payments until I...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we appreciate your feedback. Our customers are important to us, so we appreciate every opportunity to assist. Please provid...

1.1
I didn't like
  • Very poor customer service
  • Paint on car was poor quailty
  • Quality of car was poor
#1072195

Southeast Toyota Finance - Poorest service ever

Southeast Toyota Finance
#1058328
After calling numerous times to try to get some information to take over payment due to a death in the family, i still have nothing in writing even after completing all the requests from setf so now it has effected my credit report. When you call all that they are interested in is when are you going to make a payment. If you had done as i requested you would of had your payment 2 months ago
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Short Review on February 24, 2017

Southeast Toyota Finance
#1013377
1.3
Details
I wasnt even a month behind and i had a late fee of $180 and they came and repo my car which sucked. The Lady told me that I had to pay my whole car off and the repo fees to get my car back
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Customer service
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff

Southeast Toyota Finance Customer Care Review

Southeast Toyota Finance
#740235
1.0
Details
Please retain Joanna from customer care center. It wasn't a pleasant experience. It will show on record. Thank you.
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Customer service

Payments Review

Southeast Toyota Finance
#486850
Absolutely no professionalism, asking me questions that don't have anything to do with my payments. Telling me I'm 30 days late when I'm only 60. Very rude no courtesy at all!!!!
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Dont everrrrr Finance a car with this Money hungry Busters, they dont give a *** about your situation. Not a Honest company. They are the worse!!!!!!!!!!
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. Please provide a telephone number or contact us at the number below.T...

Anonymous
John

You are so right they dont give a *** i regret financeing with them. Thy are the worst i miss my payment by 3 days 3 days and they blowing my phone up like what the *** yu gon...

1.0
#1067980
I know I became defaulted in my payment. I fell into hard times. I did not have a phone in order to contact about my payment. I do not blame anyone else but myself for the payment falling behind. My car was reposed. I was never sent any sort of documentation of where...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. A representative will contact you regarding your experience.Thank you...

Anonymous
Anonymous

Just wait: you will be getting more notices to pay fees and deficiencies. You are in for a very bad time.

2.6
I didn't like
  • There lack of honesty
  • Very poor customer service
  • No help offered
#1067830
So we made a payment on line Jan 28, payment due on the 29th. It's June woke up this morning car is gone. We make every payment on time. They repoed the car for a $28.00 late fee from Jan cause even though payment in Jan was paid a day early didn't post till Jan 30th....
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We are sorry to hear about the experience you had. We would be happy to review your account and go over any questions you may have. Please feel free to contact us at your conv...

1.0
#1062353
I leased a 2014 Toyota Corolla for 36 months. Never missed a payment - always paid on time. When my lease was about to end, I filled out a request on the SETF website to extend my lease another three months to terminate in July. I received a call that in order to...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we appreciate your feedback. Providing great service is our priority. You are welcome to contact us directly if you would l...

Anonymous
John

Check this out from 2008: http://www.ripoffreport.com/reports/toyota-financial-services/owing-mills-maryland-21117/toyota-financial-services-repossessed-my-leased-vehicle-clai...

#1061366
Really didn't see this coming afterwards we paid past due amounts in full via money wire thats what you all recommended . Trying to get the vehicle back was ridiculous the customer has to make arrangements with someone we did not hire after talking to three different...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we appreciate your feedback. Providing great service is our priority. You are welcome to contact me directly if you would l...

Anonymous
Anonymous

ANOTHER SORRY RANT!Payments were NOT made on time according to the contract she agreed within. SHE failed to do that and SHE caused the repo and consequences. Note...SHE bro...

3.0
#1050854
It's nearly impossible to make your first payment, this is ridiculous. Customer service representative work when you work, basically 9-5. When you try to call them on your lunch break, you'll spend your whole lunch break waiting on hold! When trying to register online,...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we appreciate your feedback. Providing great service is our priority. You are welcome to contact me directly if you would l...

1.0
#1049623
I leased a 2014 camry and all 36 payments were made perfectly. When i went to turn in the car i expressed my desire to buy the car. All of a sudden my credit is a big issue. I didn't want a brand new car. After hours of waiting suddenly i qualify for a 2017 camry, but...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

I am sorry to hear about the experience you had. I would be happy to go over any questions you may have. Please feel free to contact me at your convenience.Thank you,I. Watson...

1.6
#1046827