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SETF financed my Toyota RAV. They showed my payoff online and I sent a personal check for the amount thinking that I was paying them off. They sent a release of lien to the state of GA and the state of GA sent me the title to the car. SETF sent me a payoff letter...
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Anonymous
Anonymous

They have a huge problem if you have a clear title and a letter stating the payoff was done. They would have to go to court against you.

1.0
I didn't like
  • Accounting practices
#1268301
SETF financed my Toyota RAV. They showed my payoff online and I sent a personal check for the amount thinking that I was paying them off. They sent a release of lien to the state of GA and the state of GA sent me the title to the car. SETF sent me a payoff letter...
Read more
SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy ...

1.0
I didn't like
  • Accounting practices
#1268254
Auto payment. They cannot even get that right. Every month it gets rejected. I would go back to GM Financial in an instant. When you call customer service, they act like they are in a fog. Customer service is inept. Had I known it would be so difficult, I would have...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy ...

1.0
I didn't like
  • Customer service
#1267916
This is the worst company to deal with. Their customer service and representatives are horrendous to deal with. My husband has been dealing with them for past 2 months trying to get the right information and instructions so by the end of his lease he would be...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy ...

1.0
#1267830
This is the worst company to deal with. Their customer service and representatives are horrendous to speak with. My husband has been dealing with them for past 2 months trying to get the right information and instructions so by the end of his lease he would be...
Read more
SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy ...

CertainHippopotamus
CertainHippopotamus

I have also had a worst experience with them. I strongly recommend everyone not to do business with this company.

1.0
#1267823
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Southeast Toyota Finance - They dont answer the phone ive been on 1,hour waited my prep

They put you on hold ive been on hold 1 hour and just wasted mt prepaid minutes yes i am pissed
1.0
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#1266704
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Southeast Toyota Finance - Make a payment

How do I make a payment without knowing my account number
#1264356
Very very unprofessional employees,they transfer the call from a employee to another because they can not give answers
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We appreciate you sharing your experience with us. We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism.Yo...

1.0
#1263254
I paid off my car loan on April 10, 2018. The check cleared April 17, 2018. Southeast Toyota Finance told me title was mailed out from their Mobile, Alabama, office on May 1, 2018 and would take seven to ten business days to arrive in Birmingham (a bit long, I...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

Your post was recently brought to our attention and we welcome the opportunity to discuss your concerns. Please provide a telephone number or contact us at the number below.Th...

1.9
I liked
  • Direct withdrawal
I didn't like
  • Inability to produce title after loan was paid
#1257409
Somethings wrong with an idea of charging someone a disposition fee without the dealer properly disclosing or allowing the consumer reasonable knowledge. Printing it in your retail installment sale contract without the proper time given to go over line by line is not a...
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SETFCustomerExperience
SETFCustomerExperience
Southeast Toyota Finance Verified Representative

We appreciate you sharing your experience with us. We take pride in our customer service and strive to ensure our customers’ needs are met with courtesy and professionalism.Yo...

#1255775