Morrissa R

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Verified Reviewer

To speak to someone about my payment extension

I was just only trying to get a payment extension and I was told I had to make a payment but like I said I have been out of work I just recently started back work so I couldnt make a payment because I didnt have any income so I get paid 1 February and I just needed a extension
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Preferred solution: Pay extension

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Anonymous
map-marker Saint Johns, Florida

Horrible customer service

Bad bad customer service. Calling to southeast Toyota is probably the most stressful experiences Ive ever had.

Every time I call is just worse than the last one. Today I called, when they transfer me, the first lady who answer the phone started telling me what to do without even asked me what I wanted or need. Then I told her listen, thats not what I am calling for, she said do you want me to transfer you with someone else? and I said yes, then she simply hang up the phone.

When I called again, Demarco answered the phone with an attitude already. I was trying to understand everything so I was doble quoting everything he said. But it looks like he was annoyed every time he answered something. When I was done talking, I asked him if he was working from home or from the office because as a customer service worker for me was difficult to believe he was working from an office after being that rude.

He started laughing probably these workers are not getting enough money for their job but this a really disappointing service.

Better check their employees! ...

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User's recommendation: Stay away

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Daria Yci
map-marker Tampa, Florida

I sold my car. I want to stop automatic payments

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Trying to reach Southeast Toyota Finance. Its almost noon on a Monday and theyre not open. What kind of business is this?
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1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Azrielle Grw
map-marker Jacksonville, Florida

TO KNOW WHAT IS GOING ON WITH MY CHECK

The car was totaled and I still havent recurved my payments that should have been reimburse plus my gap and others insurance ideas I of fir and thus goes back from Nov so I have been very patient
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User's recommendation: I want my problem resolved now.it’s been plenty of time

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Emori Szl
map-marker Bayamon, Puerto Rico

Need my cancellation letter. loan 001010****0386****

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I haven't received the cancellation letter and car title on the loan already cancelled. I bought my car at Auto Nation, Pinellas Park. At that time Mr. Chafik Amrani told me to buy an extended car guarantee which he recommended real strong. I need the cancellation letter to recover the insurance policy no earned.
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1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Resolved
RichardandSheldon C

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Verified Buyer
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Verified Reviewer
| map-marker Leland, North Carolina

Resolved: SETF gave me Major Bogus info on the status of payoff after my total loss wreck!

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Southeast Toyota Finance - SETF gave me Major Bogus info on the status of payoff after my total...
Southeast Toyota Finance - SETF gave me Major Bogus info on the status of payoff after my... - Image 2
Updated by user May 02, 2022

Company fixed the issue and I have been provided with full refund. I received a call from a representative after I placed a notice of our discord on Toyota Finances's Facebook website. I had already placed 2 other Earlier disgruntled notices but not much had happened aside from a short note from Toyota saying they would definitely look into it??!!We were SO grateful and glad to have this nightmare come to a close in a positive manner.Thank you to those in charge who helped us, very much!!!.

Original review Mar 31, 2022
I called SETF 12/16/21 after hearing our insurance had sent them a check. I called to ask if we will have a balance.

Im advised by Jessica that 1) the car will be paid in full 2) Our $500 Dec payment is being refunded. 3) We need to sign a temporary POA 4) After car is paid off-must go to local Toyota dealer and cancel the maintenance/warranty pkg for a refund to us. We Did ALL of this and were ready to move onto finding our replacement car..
We got a new loan and went shopping everywhere bc there was quite a shortage!
We decided to stay at our local Toyota dealer in Wilmington, NC bc they are so nice.

We got a newish car,with our previous warranty/maint plan transferred to the new car.
We worked painstakingly hard to find a car that fit our tight budget.
We made a LARGE financial decision based on the information given to us by
SETF.
Approximately one month after buying our car we were wondering about the refund, so we called SETF and talked to Betty.
Betty was Not nice-there was all kinds of chaos, treated like a liar, but basically we were told someone made a big mistake and OOPS! You OWE $3000.
What the *** Who can I trust here now?
I demanded a supervisor verify my conversation from 12/16/2021
Supervisor Brandy Miller did verify the phone statements, but also stated SETF just cant eat such a large mistake!
And-She said they already filed for our warranty/maint package to be taken off our car and sent to them.
So our 2018 car is without a warranty/maintenance plan at that time.
We have consulted an attorney.
EXPECTATIONS-
Stop sending letters threatening our credit.
Stop calling us repeatedly.
Close this account, keep the $1200 you took and be happy,with NO damage to our credit
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Preferred solution: Let the company propose a solution

User's recommendation: Use great caution and take excellent notes, cuz ya gonna need them when you HAVE to call back and PROVE what was said to you!!

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Ileana G Vof

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Verified Reviewer
| map-marker Miami, Florida

Llevo pagando 6 años nunca he tenido pago tarde

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Me dejaron de mandar el Bill para cobrarme recargo, no se puede hablar por teléfono espere más de 2 horas, ahora falta solo unos días para mi próximo pago y cuando logro comunicar me ha dicho que no me tienen que mandar el Bill por correo, porque firme un contrato y debo saber que día pagar estoy realmente indignada no volveré a hacer tratos con toyota
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Loss:
$10

Preferred solution: Refund of late fee and send me all the rest of bill that I owe

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Bill D Gos

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Verified Reviewer
| map-marker Oxford, Mississippi

Could not hear the instructions. could not help me. I need a title release letter from toyota finance. vin #4T4BF1FK6FR

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All I needed was a letter releasing the title of my 2015 Toyota Camry that I have paid off. my new address is 192 Private Rd 3049, Oxford, MS 38655. My name is Bill Dearman and the Vin# is4T4BF1FK6FR447537.
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Preferred solution: Title release letter

User's recommendation: Make the sound bettewr

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Anonymous
map-marker Florence, Alabama

Car payment issues and rude people that you talk too at customer services

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i caught covid-19 and its like they never even cared at all they act like i used all my extensions up but still i think if a person has covid they still could at least help
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1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Amanda W Seq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible

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Ended up testing positive for COVID at the end of September 2021, I instantly called them to try to get some assistance in this with my car payment. My job unfortunately only had to pay covid pay until the beginning of Sept per the corp office.

I was basically blown off and blamed for getting covid, i even explained the situation and unexpected got sick but basically was blamed that it was my fault and they refused to help me. I overdrafted my bank to pay the payment because the refusal of help. I turned to the BBB on them and still got blown off and blamed for getting covid that setf said they cant help me and or wont move or do anything to assist the situation. Because of them now im behind on $400 of bills through 2 months due to over drafting and fees that added.

Now because i finally went back to work at the END OF NOVEMBER, they STILL refuse to help me while im at work busting my add to afford to even live and deal with them. This bank has been nothing but issues from the time i started with them, My battery died a year after having my car and the money came out of the payment because who has money lying around for a battery for a BRAND-NEW CAR?????????? Basically told me it was again my problem.

They have locked my account and over drafted it before also after being told they cant auto pull and was removed from auto pull they kept taking and taking saying again my issue not theirs. SCAMMERS

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Loss:
$690
Cons:
  • Rude representatives
  • Care only about money
  • Dont care about you

Preferred solution: Let the company propose a solution

User's recommendation: RUNRUN RUN FAR AWAY THEY ARE SCAMMERS

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Raul G Sxs
map-marker Milan, Lombardy

Charge off

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Serf told me they would send me the bill for the extra mileage on the lease turned in and instead they sent it to collections and its charged off and impacted my pristine credit which just dropped over 130 points. Terrible service, I tried calling the multiple times to pay it off and told me they would send me the bill and never did.
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Preferred solution: To get the charge off removed from my credit and I’ll pay the mileage charge.

User's recommendation: Do what you promised to send a bill.

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Anonymous
map-marker Fayetteville, Georgia

To speak with Teresa

No complaint...just wanted to give address for title to be sent to since my last payment has been made. 110 Pike St. SE, Hartselle, AL. 35640.......Thank you, John Pugh
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1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Anonymous
map-marker Orlando, Florida

I had no answer

To call to this number is a waste of time. Nothing happens.Its better to be able to talk to someone. This is going to be the last time using this app.
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User's recommendation: This application is useless

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Leidi A Myq

Pay off

Southeast Toyota Finance - Pay off
I tried to call several Times and no one seems to be available to pick up my call from q. I'm tired of trying to reach out to resolve my account. Dont know what else to do. I want to speak to a real person. Yesterday I called and whoever rep I got couldn't even find my account today I was transferred over twice to recovery department someone stated my account was in recovery and then transferred me over and over again. I'm really disappointed on your customer service
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Preferred solution: I wanna pay off balance

User's recommendation: Do better

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.

Jared N Cgx
map-marker Decatur, Alabama

Need to speak with someone

Cant get ahold of anyone been trying to get in touch with a rep and cant through please call me at +120******** my name is Jared brooks
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Preferred solution: To talk to a rep

1 comment
SETFCustomerExperience

Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 so that we may further discuss your concerns.