Southeast Toyota Finance
Reviews and Complaints
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Lack of respect and professionalism
To whom it may concerne: A few days ago I sent an email I did not have answered to my concerned,because of was hat Iam obliged to write again with an unpleasant experience.Firts time I buy a Toyota car in this country I always had Chevrolet in all my models on the recommendation of my Son to insist that I changed my mind but I have had a rather unpleasant impression.I start by telling you that the Toyota Dealer of Hollywood where I buy my 2 cars never told me that I could qualify for 3 months extension first payment with 75 months financing for surprise for me that I call Toyota SETF to find out and she call respond to me with a bad actitude as if I knew how this promotion is and works July2/2020 to August 3/2020 I just want to make it clear that you need trained personnel and trained to perform a position of customer service,the person who answered me by phone was Claudia July 29/2020 5:30 PM Easter Time if you want you cand find out the monitoring of your calls how she is going to questions me that because I bought 2 cars if I had no money that seems to me to be lack of respect and professionalism.SETF Acc 001010****0432**** and Acc 001010****0433****. Waiting for you reply Iván A Barros R. 954-548****
- Rude representatives
Preferred solution: Let the company propose a solution
Car notes
Preferred solution: Defer my payment for Atleast 3 months without any charges, I lost my job due to Covid and I’ve never had any late payment with SETF
User's recommendation: Don’t do it , they will rip you off
Trying to get payoff information and form for payoff. we have two cars. a2021 and a 2018 .
- Customer service
Preferred solution: More live contact people or better website to locate accounts!
User's recommendation: Try using live people to help customers. Especially ones that have been puchaseing Cars From toyoat for many years. We bought our First Prius in 2000 and have purchased 6 more over the years.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse missed payment
- Several inconsistent contract issues funds not added correctly
Preferred solution: Apology
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Punta Gorda, FloridaIncorrect charges at end of lease
Preferred solution: Price reduction
I need the fax number
User's recommendation: Your fax number should be on you “contact” information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am reaching out to you to ask if might have your permission to extend my lease.
Preferred solution: Extend my lease from August 2,2020 to October 2, 2020
Lack of empathy for customers
Preferred solution: To have the Feb 2020 30 day late remark removed from my credit reports
Bogus end of lease charges showing as charge off on my credit report
Preferred solution: Clear my credit of the negativity
User's recommendation: SE Toyota Finance is unethical with lease end charges
Seems no on can help me
Preferred solution: make payoff using my credit card
User's recommendation: able to take payoff information from credit card
LIARS!
- Easy to get car
- Greedy
- Dishonesty
- No communication
Preferred solution: Provide documentation requested, pay on actual value of car (which has been paid by monthly payments), pay what I owe MINUS repossession fees and SETF keeps their agreement. Do not come after me for deficiency and place this on my credit report.
Customer service
Corona pandemic
Preferred solution: Let the company propose a solution
Worst Financing Company there is.
Received a call concerning my late fee. Customer service rep had an horrible attitude.
No greeting just straight who I was & so forth. After the smart tone/questions regarding nothing of the late fee... I stated when I would make a payment (2/26/20) the next day as in (TOMORROW) I was asked why I couldn't resolve the matter today. I feel as though if I state when I will make a payment then that should be the LAST of the phone call.
Going into detail on which number is on file & why I didn't call the number out should not matter if the number you called me on worked. Remind you I updated the number December. I could have been a smart butt and said check the notes I know it was notated because I made sure of it.
Find people who LOVE their job not people who like harassing people. Screw you guys!
- Worst customer service
Need acct #
Preferred solution: Account information
User's recommendation: Don't have any right now
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