Southeast Toyota Finance
Reviews and Complaints
Toyota
Car Paid In Full No Title
I just got off the phone with Southeast Toyota Finance for the fourth time in less than a month. On April 9, 2012, I paid off my 2005 Toyota RAV4 but have not received my car title.
At first, I was informed that due to the type of payment, I would have to wait 10-14 Business days before they could mail the title, so I waited. After the alloted waiting period, I contacted the company again with a second phone call. This time they tried to convince me that they have mailed my title, so I must have overlooked it in the mail. Hence, the mail has been checked daily, but there has not been any title sent.
The customer service representative did take the time to suggest that I accept a "Lien Release" that could be taken to the Motor Vehicle facility where I could apply for a title. Can you believe it, now they want me to pay for my car title.
Finally, I decided to give them 72 hours to mail my title, or I will contact an attorney and see what happens after filing a complaint with damages. I can't believe this is the same company that will harass the *** out of you, if you are a few days late, yet drag their feet when they have been paid in full.
Repo car
I had my car repo this morning and I called the office to make my account cuurent and the rude rep all she told me was so " YOU WOULD HAVE TO PAY THE ENTIRE BALANCE". I dont understand this is my first time having my car repo and they didnt take any consideration of letting me pay everything current ALL THEY WANT IS THE PAYOFF AMOUNT.
That is insane the way the economy is how can I pay it off. THEY DIDNT WANT ANYTHING THE THE PAYOFF. At least the could have work with me since this was my first time. If I have known that I would have paid the balance last night.
SEFT IS FULL OF ***. I AM HIGHLY UPSET AND IN DISBELIEF.
Lease Termination- Information give when I first called
I received the invoiced with the amt owe and some other info, so I called to tell I recieved them & check if they checked on a charge they should have not added since the inspector was wrong on 1 part. She looked up the information and told me not to worry because the deal the car was in purchased the car, so they did not have to auction it.
I asked her does that mean I do not have to pay the 636.18, and her reply yes you do not have to pay it. A week later someone calls and tell me I have to pay it. I told them but they totally ingnorted what I told.
If you every purchase a car do not go through South Toyata finance, rather go through another bank. I have ad more problem dealing with them
Car Paid In Full No Title
I came across a complaint by Jacqualine of Nashville, TN on 05/16/2012 againest Southeast Toyota Finance. I just want to inform that the same exact thing happened to me.
I paid off my 2008 Toyota Corolla in full but still have not received my title document. They told me the same old story that the title was lost by USPS. After several calls, they sent me a copy of the title with owner as VT Inc TSTEE WOLT and AL Holding Corp as Lien Holder. They also sent me a "Release of Lien", a Bill of Sale and a Power of Attorney.
They advised me to approach Department of Licensing WA state where I now live and apply for a title. I would not have minded paying but the Dept of Licensing but they rejected these documents on the grounds that they work with originals rather than copies. I called SE Toyota several times but they simply do not wish to resolve the issue and even hung up on me one time. I have just sent them a letter explaining my predicament by USPS Certified mail to SE Toyota finance PO Box 991817 Mobile AL.
When I track the letter at the USPS portal it says "scheduled for delivery on July4, 2012 and today is already July 10th. In other words this address given at the SE toyota website is either bogus or SE Toyota is refusing to accept the the letter for reasons best known to them. Is there a solution to this problem? I have paid in full but SE Toyota has not given me a title.
They do not wish to hear from me, it looks like. Is there any watchdog in this country-somebody like BBB listening? These predators are duping honest people like Jaqualine and myself even after fully paying up and need to be restrained. Is anybody at all listening?
.
I have knocked on the doors of Department of Licensing WA state to no avail. Somebody advise what are my options, please or have I run out of options?
Worst customer service
Southeast Toyota Harrassment
SE Toyoto Finance - Broken
I almost don't know where to begin... so will try to recap a long story would take 1000 words minimum):
Trying to buy my deceased fathers car coming off lease in July. I am executer of estate
Obtained loan. Toyoto has been sitting on the paperwork for weeks (supervisor has)
Now I am past due on June payment. Unable to process payment and dont trust they will refund since I would be overpaying based on loan docs.
Really is quite unbelievable. This has been going on for weeks. Nobody has answers, no return calls. Poor dad had similar frustrations.
Scary Incompetence
Trying to buy a car off lease - 3rd party (from my fatehers estate) - including a couple payments left on the lease. Have financing, sent a check and can't get them to send me the paperwork to execute the deal.
Never call back, no answers, paperwork with supervisor always. The most frustrating experience ever. Other comments I have heard and complaints I have read about lead me to believe there is something very very wrong with this company. Not sure I want to make this deal happen any longer.
I get concerned if I make another payment they will not refund.
Or if I dont they will tarnsih my credit. Also, concerned that if I do manage to pull this deal off I will never receive the title.
Screwed me over
SouthEast Toyota Finance
South Eastern Toyota Finance fails to provide adequate customer services
I was assessed fees and late charges...For paying ahead...?
So get this! these idiots assessed me with late charges and NSF fees for paying on time and paying ahead.
The scary thing is that they have this messed up after only 2 payments into the loan. What happened was that I set up auto pay after my first manual payment. the first payment I made was for $50.00 more than the amount due and I included a note stating I would like any difference to go towards principal. The next month I see a auto withdrawal from my account that I did not recognize because it was for an amount not even close to what my payment was for.
After contacting my bank for clarity, I was told it was Toyota Financial South East and the explanation was, get this "miscellaneous fees" I told my bank to not honor it and that I would contact Toyota Finance S.E. for an explanation. To make sure nothing was missed I went ahead and made another payment online for the correct amount. When I finally "broke" through the ridiculous automated phone system to get a live person, I explained what I had found out and was told the amount was already sent to their collections department.
I was then transferred and when the person in collections looked into my account, they said it was a mistake and the account was corrected and updated and a letter of apology would follow. Well I just received that letter of apology stating I am seriously delinquent for the amount originally in question and would no longer be qualified for auto payment due to insufficient funds. Further more my online account shows a mounting balance past due as well..
Long story short, I will be paying off the vehicle to get the h*@!
away for this incompetent organization. My advice to you is to stay as far way from Toyota South East as you can!!!!!
Nickel and Diming with Lease Return and Obsessive Collection Phone Calls
Southeast Toyota has contacted me regarding my specific situation, and much to my delight, has made things right. They were professional, understanding and open to correct what I believe were their errors in dealing with a returned leased car.
They actually took very seriously the fact that I have been a long time customer and didn\'t want to lose my business. I will complain when something is right, but I will also praise when something is corrected.
After extreme frustration in dealing with Southeast Financial, I am happy to say I am now satisfied with the outcome. I am just sorry that it had to come to posting a comment on this website to get heard.
Southeast toyota customer service call center
Hi,
Can I talk to a decent customer service representative who can listen to my issue and provide a solution without harassing me over phone.
I have leased a car with Southeast Toyota, recently some one hit my car in the parking lot and ran away without leaving a note. So I called Southeast Toyota customer service to check how to proceed further, but the person who spoke literally sounded like "GET THE REPAIR CHECK AND THEN CALL ME". I spoke to my insurance and they are ready to provide repair check but I have some other questions that are running in my mind, which I wanted to clarify but the only response that I got from the so called customer service representative is "CALL ME ONLY IF YOU HAVE A REPAIR CHECK". I called them twice hoping someone else will pick up, unfortunately my call was picked up by the same person and I have got the same response with an irritating tone. So can some true customer service representative help me out in this issue at the earliest, since I have scheduled a vehicle inspection with the insurance soon.
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It's been 7 months since I paid my car off and never received my title either
Great,Just paid my car off and am awaiting title as well, well I guess I know now what to expect.
Dear Calvin,
I am sorry to hear about your experience. I would be happy to try and assist you. Please contact me at your convenience if you wish to discuss this issue further.
Thank you,
J. Rice
Southeast Toyota Finance
251-639-7965
I am going through the same ordeal as well. It has been 5 business days since they have received a cashier's check paying off the full balance as requested and they are giving me the runaround.
They are blaming the situation on the accounting department and stating that the check was lost. I have never received a phone call regarding the situation and have an unpleasant response when I try to contact them.
Now 'Sam' claims that western union would've been the best way of payment when I was told that only cashier's check would be accepted. I am beyond furious with these people.
I apologize for the frustration this process has caused.
My understanding is that you have spoken to M. Davis and she has been able to assist you, but please do not hesitate to contact me if you need additional assistance.
Terry Kaufman
Southeast Toyota Finance
251-639-****
I am going through the same exact situation. After calling back numerous times about title, they sent me a lien release and then back tracked stating I live in the state of Fl and that it was sent electronically.
Fl didn't have electronic titles when I paid off my vehicle. If I want to get a title I now have to pay $90!!
After reading numerous reviews for the same issue, I am going to contact the Attorney General for an investigation. Spoke to two separate tag offices in FL and they stated I'm not the only person they have heard his from.
Dear Dena, Althea, Terry Kaufman, or whoever else bogus person(s) that Southeast Toyota Finance keeps using to issue and solicit more lies, please beware of the following:
I have contacted the following agencies in Tennessee: Richard H. Roberts, Commissioner of the Tennessee Department of Revenue (Taxpayer and Vehicle Services Division and Robert E. Cooper, Jr. Tennessee Attorney General(Dept. of Commerce and Insurance & Division of Consumer Affairs).
Just received a call from Dena-Sr. Representative who now states that they have released my title to the State of Tennessee and now they can't get a duplicate. Even though I have yet to receive my original title.
Next, stop lawyer office. Sick of BS!
Dear Jaqualine,
I am sorry to hear about your experience. I would be happy to try and assist you so that you may obtain your title. Please contact me at your convenience if you wish to discuss this issue further.
Thank you,
M. Davis
Southeast Toyota Finance
314-702-****
Dear Jaqualine,
I am sorry to hear about your experience. I would be happy to try and assist you so that you may obtain your title. Please contact me at your convenience if you wish to discuss this issue further.
Thank you,
M. Davis
Southeast Toyota Finance
314-702-****