Pissed Consumer - Toyota Southeast Toyota Finance

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Toyota Southeast Toyota Finance

Jan 31, 2008

SouthEast Toyota Finance complaint

My husband and I both have great credit and pay all of our bills on time. But the Southeast Toyota Finance Company sends out their monthly statements to their borrowers 5 to 6 days before the due date. Even I have a hard time getting the bill paid and back to them before it is oast due. I have to pay the bill the day it comes in the mail and send it right back. I called the Attorney General's Office and will be filing a complaint. This company claims they send the bill out 20 days before the due date but this is not true in our case. So far we have made 4 payments and every bill has come 5 or 6 days before it is due. So if you get a loan from them beware of this billing sceam. I think that it is possible they want to force their consumers to get the auto debit billing method instead. Why not just send us a coupon book like most companies???

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Comments (7)

1. Written by brandon, on 05-08-2008 16:29

setf is the worst one week after financing my car i was called back to the dealer and forced to sign a new loan paper work. they even called the police and told me if i did not sign they would take the car. i should have let them take i had allready put several hundred miles on it.

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2. Written by customerrightnow, on 28-07-2008 13:19

I had had the same problem for almost 2 1/2 years now. Live in central fl and the bill always comes about 5 days prior to due date. this is not right.................

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3. Written by JCB, on 23-07-2008 12:46

Had a loan with them for 5 years. About to pay it off. Not once had a problem. My statement comes in plenty of time but even so I rarely open it. Usually it goes right in the trash. I just keep up with everything from their web site. I've mailed a check every month for that past 58 months and they have gotten every single one.

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4. Written by TOM, on 28-05-2008 10:11

I've had many problems with Southeast Toyota finance. They are comparable to Sprint in terms of hidden fees, customer service, and billing issues. I can write an entire page about problems i have faced, and i have only been leasing for under a year so far.

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5. Written by marisol bautista, on 22-05-2008 17:46

need loan on lease car

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6. Written by ExCustomer, on 10-04-2008 19:57

I totally understand your pain. Prior to paying off my car, i had the same problem as well. They only mail your statements couple of days before it's due. Especially if you wanted to pay it off. I always received my mail on the day i had to turn in the payment if i wanted to pay it in full. They are absolutely useless when it comes to customer service and I'll either pay cash for my next toyota or buy a different car (heck, I need to upgrade. Ferrari it is

)

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7. Written by straighttalk, on 06-03-2008 12:26

welcome to Southeast toyota finance. They are horrible to deal with. They have no concept of what customer service is. I'd refinance if you can.

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