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Hi,

Can I talk to a decent customer service representative who can listen to my issue and provide a solution without harassing me over phone.

I have leased a car with Southeast Toyota, recently some one hit my car in the parking lot and ran away without leaving a note. So I called Southeast Toyota customer service to check how to proceed further, but the person who spoke literally sounded like "GET THE REPAIR CHECK AND THEN CALL ME". I spoke to my insurance and they are ready to provide repair check but I have some other questions that are running in my mind, which I wanted to clarify but the only response that I got from the so called customer service representative is "CALL ME ONLY IF YOU HAVE A REPAIR CHECK". I called them twice hoping someone else will pick up, unfortunately my call was picked up by the same person and I have got the same response with an irritating tone. So can some true customer service representative help me out in this issue at the earliest, since I have scheduled a vehicle inspection with the insurance soon.

Location: Herndon, Virginia

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Hester Ikw

3 faxes, numerous phone calls, visits to 2 dealerships, even car insurance trying to make contact. I have now been on hold for 1 1/2 HOURS!!

Their mailbox is full so cant leave message. We have bought 3 cars from them.

Hmmm wonder if there will be a fourth? PLEASE HELP!!!!!

Guest

Dear Karthikeyan,

I am sorry to hear about your experience. I would be happy to review your account and answer any questions that you may have. Please give me a call at your convenience.

Thank you,

M. Davis

314-702-****

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